Where is neat receipts data stored

Any ideas on how to get this on my new computer and eventually get to version 5? I have a new dell computer, running Windows 8. I had not yet backed it up. There are thousands of receipts and data missing.

Can you please help me? I am using the latest version of Neat Works software. Neat Company intentionally did this to force users to the monthly paid cloud service. They are screwing he customers. Anybody know where I can download an older version of Neat Desk, such as 5. I appreciate any ideas. Was there any recovery of your data?

Hi Patrick, I tried everything, and I mean I paid for help. I also paid neat for a months of support. It was a joke, they remote linked onto the computer, and downloaded tools from open websites, as I was telling them not to do so, as my antivirus was warning me constantly. When they finally stopped and logged off, I had 14 Trojans. I threw away the neat unit, at a huge cost, because It cost me a year of personal tax data and corporate tax data, and purchased a Scan Snap by Fijitsu.

They are just renamed zip files. They were kept on a separate local dedicated disk. There is no way anything but Neat caused the problem. I wish you luck. I am simply done wasting my time with them. Thanks for contacting me, and I truly hope you can get your data back. Neat may be able to recover the indexes, but not the images, which is useless. Best Wishes, jon. Looks like I am not alone by any means. I had Neat 5. Files are fine. First assumed I could load the same database into the then current version 5.

Uninstalled 5. Still got the popup. I copied over the following folders:. Running Neatworks version 5. My system crashed but I had a recent backup of the data on an external drive. When I installed the software that come with the scanner version 5. It also appears that Neat has discontinued ALL support for offline software and there is no option for me to download required version 5.

Is switching to their cloud service my only recourse? This is very frustrating. Basically I took all the precautions to protect my data and now the Neat company is holding my data hostage. I lost two years of data due to what I consider flawed software derived from some open source code that neat altered to make it proprietary. It is unreliable, and it can and does generate invalid, unreadable backups, that look just fine until you try to restore them. Bite the bullet, throw the scanner in the trash, delete the software, and buy a ScanSnap by figitsu, not as many options to generate reports, but I have not even explored it full potential yet.

Do not pay for neat support, I tried that, it sucked, and they used public download sites to remotely install utilities on my workstation, which were, of course full of Trojans and viruses, but they did not even care.

In short, neat markets well, but it not reliable and its technical support is expensive, hard to reach, and actually not support at all, it is negative support. Is there a way to get these files to open again? Where is the cabinet stored? On the computer hard drive or on the neat machine HD and can I back it up to my external storage?

The Neat scanner scans to the NeatWorks software, which lives on your computer. You can optionally subscribe to the NeatCloud service and have your documents uploaded the cloud, which is paid but not required. I am trying to log on to my site , where i stored my receipts an i cant fine them. Where i started my receipts on January Hi Donell, what do you mean your site?

Are you using NeatWorks? Does anyone know how to fix a Neat DB? I have a corrupted file and the DB won't sync. Any help would be appreciated. Easier way to do it: If you want to change the location of the cabinet, with Neat closed down, go to Documents or wherever you created your database and look for a folder called Neat Data.

Dude, you are a freek'n genious!! How did you find that? Did you use something like SysInternals Process Monitor? Just finding the right config. Thanks a bunch. I know I have done this before and don't remember now how I did this. I think I reinstalled and maybe even restored from a backup.

Thanks again. Actually, there is a configuration file for the new NEAT program which contains the location for the link. You can then move the data base directory to anywhere you want — including DropBox.

Just make the appropriate edit. The config file is called Config. The title says it all. On Windows and Mac. On the Mac, are the files indexed via Spotlight? If so, then it doesn't matter where as long as they do indeed get backed up, as you well noted.

Yep it looks like Spotlight does index it. They are available 24 hours a day, 7 days a week. You may see an Import option in Neat, but this option is not for importing backup database files. It is used for Neat Archive files or legacy information.

You can ignore that option for these purposes. Was this article helpful? Thank you for your Comments! Did using only this article resolve your issue?

Did you find the resolution within your first search? What other steps have you taken to resolve your issue? Was this article relevant to your issue? Do you still need to contact support? Email Address. What can we do to make this article more helpful? Carbonite Support Site Feedback. Tell us about yourself. What is the main reason for your visit today?

Did you find what you were looking for? What is your comfort level with computers? Select an option I'm very comfortable with computers I'm okay with computers I'm uncomfortable around computers. How often do you visit the Carbonite Support site? How satisfied are you with This article will discuss the key considerations when replacing Neat Receipts and shows you why we recommend FileCenter Receipts.

Neat Receipts made a monumental mistake when they shifted receipt storage from your computer to the Cloud. Neat cloud services have been very poorly received for one vital reason: users want control over their files. Unfortunately, Neat's cloud storage deprives users of that control. An alternate approach to file storage — one makes the most sense for most users — is to keep your receipts right on your own hard drive. In short, it keeps you in control.

In this scenario, FileCenter Receipts shines as a Neat alternative and replacement. FileCenter Receipts stores receipts in simple electronic receipt boxes, a very simple concept for most users to grasp. More importantly, behind the scenes FileCenter Receipts stores those receipt boxes on your hard drive in standard Windows folders.

You never have to worry about having access or control. A key feature of Neat Receipts is receipt scanning.